Role Description:
Provide quality on-site support to partners (clients). When not on mobile assignments, take service
desk tickets and resolve. Assist with developing policies and procedures governing how to troubleshoot
IT issues at partner sites, including identification, documentation, distribution, and resolution. May
assess new products or services and suggest enhancements to senior management. Relies on extensive
knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected.

Responsibilities:
Responsibilities include but are not limited to:
1. Travel to various partner locations to perform onsite work on computer and network hardware
and/or software.
2. Troubleshoot and solve support tickets while onsite at partner location.
3. Communicate with the partner contact to make necessary decisions and ensure satisfaction.
4. Install/replace/repair hardware and software, as necessary.
5. Assist with deployment of new workstations and user onboarding as assigned by Team Lead.
6. Back up all partner data in effort to ensure no data is lost and have the ability to get back
to where the partner started, never create a worse than when you arrived.
7. Make suggestions to Team Lead regarding upgrades or changes which could enhance the
partners’ network/system and/or further allow for an enhanced overall partner experience.
8. Develop policies and procedures governing how to troubleshoot specialty issues,
including identification, documentation, distribution and resolution.
9. Rely on industry knowledge and professional discretion to achieve goals.
10. Follow up with vendors or internal team members as needed for completion of issues
11. Assist service desk as needed to effectively resolve tickets.
12. Field telephone calls, email communication and support tickets regarding computer
hardware and software.
13. Reinforce image and professionalism of the Executech Managed Services team and the
organization.
14. Effectively communicate with internal and external contacts at all levels.
15. Promptly enter time into timesheets, tickets, expense reports and all other required
documents.
16. Perform other duties as assigned or otherwise identified.

Knowledge, Skills, and Qualifications:
• 5-7 years’ experience and bachelor’s degree in related area, preferred.
• Current CompTIA A+, or Network+, or Security+ certification, or the ability to obtain certification
within 6 months of hire date.
• Knowledge of office equipment (copiers, fax, printers, etc.).
• Excellent organizational, written, and verbal communication skills necessary.
• Proficient with network troubleshooting and topologies.
• Professional, pleasant, and patient in demeanor, exceptional customer service.
• Valid Driver’s License.
• Must have demonstrated maturity in judgment and ability to provide guidance to others.
• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong diligence.
• Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal
supervision.
• Regular attendance and timeliness
• Ability to effectively handle stress and pressure consistent with the job duties and industry.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Ability to work after hours and weekends, as needed.
• Intermediate networking knowledge including LAN, WAN, and wireless configuration, primarily
for endpoint support.
• Ability to make decisions with sound judgment, based on expertise and experience.
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

Typical Working Environment:
Work in a temperature-controlled office environment when not out for partner dispatches.
Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative
dialogue.

Note: some visits include Fabrication/Industrial/Farm partner sites for mobile dispatch. These are not
always climate controlled and may have moderate to high noise levels; industrial equipment (proper use
of personal protective equipment for the applicable necessary such as hearing protection and/or hair
nets, eye protection, slip resistant footwear, etc).

Equipment/Tools used:
Computer
Multi-function printer/scanner
Hand Tools
Desk Phone/cell phone
Battery Powered Tools
Hand Truck

Physical Demands:
Constantly talk, hear, sit, use keyboard/ten key, fine dexterity with hands and repetitive hand motion.
Frequently lift and carry up to 20 lbs., push/pull up to 20lbs, reach outward, walk-normal surfaces,
grasp, and hold.
Occasionally lift and carry between to 21-50lbs., push/pull between 21-50lbs, reach overhead, kneel,
climb, and stand.
Rarely lift and carry 51+ lbs., push/pull 51+ lbs., squat, crawl, walk-slippery surfaces, walk-uneven
surfaces, and bend.

Hours of Work:
This is a Full Time position.
Typical workdays are Monday-Friday, from 8am-5pm
Hours may vary to meet the needs of partners and business operations. This may include days, evenings,
nights, weekends, and holidays.

The above statements are intended to describe the general nature and level of work being performed by
those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties
and skills required. Management reserves the right to reassign and alter the job description as dictated
by business necessity and evaluate reasonable accommodations.