Service Desk Manager Innovation and Technology Tacoma, Washington NA, Oregon NA, Washington NA, Idaho NA, Nevada NA, Colorado NA, Utah NA, Arizona NA, California **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. **About the Role:** The Service Desk Manager leads and providesdirectionfor the operational activities of the Service Desk Team. This role focuses on day-to-day execution and project implementation for the assigned department, ensuring quality service and effective operations and support for all internal and external customers. + Maintain quality service and effective operations and support for all assigned internal and external customers + Drive results through the effective management of staff + Administer corporate policies and procedures and ensure compliance with applicable laws and regulations + Partner in the review and recommendation of operational systems and procedures affecting assigned units + Perform third-party oversight for assigned vendors + Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keep up to date on regulation changes. + Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. + Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. + Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. + May be asked to coach, mentor, or train others and teach coursework as subject matter expert. + Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. + Takes personal initiative and is a positive example for others to emulate. + Embraces our vision to become “Business Bank of Choice” + May perform other duties as assigned. **About** **You:** + Bachelor’s Degree or equivalent in Business, IT Operations Management or related field.Preferred + Master’s Degree.Preferred + 7-10 years of operations experience in the financial services industry.Required + 4-7 years of supervisory/management experience.Required + Possess thorough knowledge of operation functions, systems, policies, and procedures for the assigned area + Strong organizational, managerial, and project management skills + Intermediate knowledge of banking operations and human resources + Proven well-developed customer relations skills + Excellent interpersonal, oral, and written communication skills + Ability to manage multiple tasks/projects and deadlines simultaneously **Job Location(s):** Ability to work fully onsite at posted location(s). This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available; we continuously review candidates to fillopenrole as they arise. Qualified candidates may be considered immediately, while others may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring. Oregon, Washington, California, Colorado, Arizona, Utah, Nevada, Idaho **Our** **Benefits:** We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $78,000.00 - $110,000.00and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legalsupport, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to** **Diversity** **:** Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.