Are you…

Interested in working for an international and diverse company?Interested in working for a company that is dedicated to sustainability?Looking to use your troubleshooting skill?

If so, read on!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent.  Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. 

Career development is important to us - you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Veralto Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

We hope you’ll see yourself here, too. What you find at Veralto — and within yourself — might just change the world.

The Service Desk Engineer is responsible for customer-focused IT Service Desk Engineer to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment, This role will be located in Bangalore Onsite.

In this role, a typical day will look like:

Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools.

Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.

Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.

Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.

Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.

Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.

Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.

Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.

The essential requirements of the job include:

Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.

Proficiency in troubleshooting common desktop, laptop, and mobile device issues.

Familiarity with remote support tools and technologies.

Active Directory User Administration.

Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.

Customer-centric approach with a passion for delivering exceptional customer service.

Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.

Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.

Flexible to work in different shifts to provide 24/7 support.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

 

For Colorado roles only:  We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.