**Service Desk Analyst- Onsite** Experience: 3-4 years Location: Mesa, AZ - Onsite **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **Required Skills:** Service Desk or Help Desk, Customer Service, ServiceNow **Key Responsibilities:** Handle Calls: Manage inbound and outbound calls for incident reporting and follow-up. First-Level Resolution: Provide immediate solutions to common technical issues. Ticket Management: Log, categorize, and prioritize incidents efficiently. Incident Resolution: Resolve incidents quickly to restore normal operations. Customer Service: Ensure user satisfaction with exceptional support. Hardware/Software Support: Assist with device and application issues. Password Management: Support users with password resets and security issues. **Qualifications:** Experience in help desk or IT support. Strong problem-solving and communication skills. Familiarity with ticketing systems and IT tools. Knowledge of hardware and software troubleshooting. **Salary and Other Compensation:** Applications will be accepted until 07/04/2025 The annual salary for this position is between $50,500– $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.