Job Description:

KEY RESPONSIBILITIES

First-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean, and ensure proper documentation of incidents.Problem Resolution: Diagnose and troubleshoot hardware, software, and network issues, aiming to resolve Level 1 issues independently and escalate more complex problems to Level 2 support as needed.Incident Tracking: Use a ticketing system to log and track incidents and service requests, ensuring accurate and detailed records of all support interactions.Client Communication: Maintain a courteous and helpful attitude while assisting clients, ensuring clear and effective communication, and providing status updates on incident resolution.Knowledge Base: Contribute to the development and maintenance of a knowledge base, including creating documentation and frequently asked questions to help users resolve common issues independently.Team Collaboration: Collaborate with Level 2 and Level 3 support teams to facilitate incident resolution and participate in team meetings to share knowledge and best practices.User Training: Assist in educating clients on basic IT procedures and best practices to help prevent recurring issues.

QUALIFICATIONS

Fluent in Japanese and English (both written and spoken).Graduate of bachelor’s degree.  A degree in IT ore related field is a plus.Previous experience in a customer service or technical support role is a plus.Strong problem-solving skills and a commitment to customer satisfaction.Basic understanding of IT concepts and technologies.Excellent communication and interpersonal skills.Attention to detail and a methodical approach to troubleshooting.Ability to work in a fast-paced, dynamic environment.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.