We are seeking a customer-focused and technically skilled Service Desk Analyst to join our Helpdesk support team. In this role, you will be the first point of contact for end users, handling inbound requests via phone, email, and chat. You’ll provide timely and effective support ranging from simple password resets to mid-level troubleshooting and issue triage. Key Responsibilities: + Respond to and resolve technical issues from end users across a 24x7 support environment. + Provide remote support for users working from home, ensuring minimal disruption to their productivity. + Troubleshoot and resolve issues related to Windows OS, VPN clients, Microsoft Office applications, and custom enterprise software. + Utilize help desk ticketing systems (e.g., ServiceNow, Ivanti) to document and manage support requests. + Collaborate with team members remotely to ensure consistent and high-quality support. + Search and reference internal knowledge bases and historical tickets to identify solutions. Required Experience: + 1–2 years of experience in a help desk or call center environment. + Hands-on experience with help desk ticketing tools such as ServiceNow or Ivanti. + Proven ability to support remote users and work effectively in a virtual team setting. Technical Skills: + Proficiency in troubleshooting common Windows-related issues. + Working knowledge of Active Directory and domain hierarchy. + Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams). + Experience troubleshooting VPN clients and connectivity issues. **Required 4 days onsite in Catonsville, MD Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Halethorpe,MD. Application Deadline This position is anticipated to close on Aug 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.