Service Desk Analyst (6-month internship) | Corporate Information Systems | Skopje, Macedonia | In-Office RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people. We’re searching for a Macedonia based Service Desk Analyst Intern to join our Corporate team, so that we can ensure smooth IT operations and support for our employees. The Service Desk Analyst Intern will provide essential IT support and manage computer assets to contribute to RLDatix's mission of safer, better healthcare for all. How you’ll spend your time + Assist with computer equipment inventory and stock management to maintain accurate records and efficient asset tracking. + Provide desk-side support, resolving hardware and software faults to ensure minimal disruption for employees. + Conduct laptop and desktop builds to prepare new equipment for RLDatix offices. + Document all procedures in accordance with current service standards to ensure clear and consistent IT processes. + Support new starter and leaver processes to facilitate seamless employee onboarding and offboarding. What kind of things we’re most interested in you having + Basic technical skills in computer hardware, Microsoft Windows, and mobile technologies. + Strong organizational and inventory management skills with the ability to handle multiple tasks simultaneously. + Familiarity with Email and Microsoft Office applications. + Strong spoken and written English skills. + Sincere interest in making a positive change in healthcare. + A knack for working collaboratively within an international team. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.