Service Desk Analyst | Corporate IT | Skopje, Macedonia | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.  Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.  We’re searching for a Skopje-based Service Desk Analyst to join our Corporate IT team, so that we can deliver exceptional technical support to RLDatix employees across our global offices. The Service Desk Analyst will provide first- and second-line support for internal systems, software, and devices, helping our teams stay productive and connected. How You’ll Spend Your Time Providing 1st and 2nd line support for RLDatix business systems, applications, and hardware across multiple global offices Resolving user issues via email, phone, self-service portal, and in person, ensuring high-quality technical support Troubleshooting software, hardware, and network issues and escalating when necessary Maintaining accurate records in the IT ticketing system to track service desk activity and resolutions Participating in onboarding and offboarding processes by managing user accounts and device configuration What Kind of Things We’re Most Interested in You Having Experience in Microsoft Windows support and device troubleshooting Knowledge of Microsoft 365, Active Directory, and Azure AD user administration Familiarity with mobile device management (iOS, Android) and email services like Microsoft Exchange Awareness of cybersecurity risks and best practices Strong communication and interpersonal skills, both written and verbal Ability to work independently and meet deadlines in a fast-paced corporate environment Sincere interest in technical support, systems administration, and customer service Bonus Points For Technical certifications or a degree in an IT-related field Experience with asset and inventory management Hands-on involvement in mentoring, onboarding, or cross-functional collaboration Strong attention to detail and time management skills Fluent spoken and written English By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, marital status or any other status or condition protected by law. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.