We are looking for a Dutch-speaking Service Desk Agent to join our service desk team, which supports customers with their technical issues. This position plays a crucial role in enhancing customer satisfaction by responding to customer inquiries and providing quick and efficient solutions. **Key Responsibilities** + Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems. + Provide support to Dutch-speaking customers using your expertise and excellent communication skills. + Diagnose problems, troubleshoot, and provide solutions. + Escalate issues to higher-level technical teams or relevant departments as needed. + Accurately record and manage inquiry details, solutions, and customer interactions. + Contribute to the update and improvement of FAQs and knowledge bases. + Participate in continuous improvement activities to enhance customer satisfaction. **Qualifications** + **Dutch: Business-level fluency in speaking, reading, and writing (C1)** + English: B2 + Basic IT knowledge (OS, office software, networking, hardware, etc.). + Excellent communication and interpersonal skills. + Strong logical thinking and problem-solving abilities. + Ability to multitask and remain calm under pressure. + A team player with a cooperative attitude. **Preferred Skills and Experience** + Knowledge of or certification in ITIL. + Knowledge of various operating systems (Windows, macOS, Linux). + Experience supporting cloud services (e.g., Microsoft 365, Google Workspace). **Requisition ID** : 31498