We are looking for a Dutch-speaking Service Desk Agent to join our service desk team, which supports customers with their technical issues. This position plays a crucial role in enhancing customer satisfaction by responding to customer inquiries and providing quick and efficient solutions.

Key Responsibilities

Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems. Provide support to Dutch-speaking customers using your expertise and excellent communication skills. Diagnose problems, troubleshoot, and provide solutions. Escalate issues to higher-level technical teams or relevant departments as needed. Accurately record and manage inquiry details, solutions, and customer interactions. Contribute to the update and improvement of FAQs and knowledge bases. Participate in continuous improvement activities to enhance customer satisfaction.

Qualifications

Dutch: Business-level fluency in speaking, reading, and writing (C1) English: B2 Basic IT knowledge (OS, office software, networking, hardware, etc.). Excellent communication and interpersonal skills. Strong logical thinking and problem-solving abilities. Ability to multitask and remain calm under pressure. A team player with a cooperative attitude.

Preferred Skills and Experience

Knowledge of or certification in ITIL. Knowledge of various operating systems (Windows, macOS, Linux). Experience supporting cloud services (e.g., Microsoft 365, Google Workspace).