**Service Desk Agent with Dutch** **Job Summary** We are looking for a Dutch-speaking Service Desk Agent to join our service desk team, which supports customers with their technical issues. This position plays a crucial role in enhancing customer satisfaction by responding to customer inquiries and providing quick and efficient solutions. **Key Responsibilities** + Respond to technical inquiries from customers (regarding hardware, software, network, etc.) via phone, email, and chat systems. + Provide support to Dutch-speaking customers using your expertise and excellent communication skills. + Diagnose problems, troubleshoot, and provide solutions. + Escalate issues to higher-level technical teams or relevant departments as needed. + Accurately record and manage inquiry details, solutions, and customer interactions. + Contribute to the update and improvement of FAQs and knowledge bases. + Participate in continuous improvement activities to enhance customer satisfaction. **Qualifications** + **Dutch: Business-level fluency in speaking, reading, and writing (C1)** + English: B2 + Basic IT knowledge (OS, office software, networking, hardware, etc.). + Excellent communication and interpersonal skills. + Strong logical thinking and problem-solving abilities. + Ability to multitask and remain calm under pressure. + A team player with a cooperative attitude. **Preferred Skills and Experience** + Knowledge of or certification in ITIL. + Knowledge of various operating systems (Windows, macOS, Linux). + Experience supporting cloud services (e.g., Microsoft 365, Google Workspace). **What can you expect from us?** At Fujitsu, we’re committed to supporting our employees in every aspect of their professional and personal lives. Here’s what we offer: **Health and well-being** · Private medical care. · Group life insurance. · 24/7 Employee Support Program. **Flexibility at work** · Work from modern offices with parking or from home. · Workation. **Time to recharge** · 2 paid “happy hours” per month, adding up to 3 extra days off annually. · An additional day off after using your holiday entitlement – up to 30 days of leave per year. · Holiday allowance. **Perks and benefits** · MyBenefit cafeteria. · Sport cards. **Growth opportunities** · Free e-learning platforms. · Shared costs for professional training and certifications. **Making an impact** · Responsible business initiatives. · Employee referral program. **Why Fujitsu?** We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives. **Ready to start your journey?** Click “apply” and take the first step toward a career that’s as inspiring as it is rewarding. _Na podstawie art. 24 ust. 6 ustawy z dnia 14 czerwca 2024 roku o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928) pracodawca przekazuje informację o procedurze zgłoszeń wewnętrznych obowiązującej w Fujitsu Technology Solutions Sp. z o.o. Procedura dostępna jest pod linkiem:_ _https://www.fujitsu.com/pl/imagesgig5/Procedura-zg%C5%82osze%C5%84-wewn%C4%99trznych.pdf_ **Requisition ID** : 31057