This role is based onsite in our Dublin office and is an ongoing contract. It is a Monday - Friday working pattern.

ATOS Ireland as part of the Global ATOS family and a key supplier of high quality IT and Consultancy services for local customers based in Republic of Ireland.

We are a dynamic and diverse team committed to working together to find innovative and tailored solutions, with services spanning Digital Workplace, Networking, Infrastructure, Security, Software Development, and Business Platform Support, leveraging many years of bespoke experience in the local market and beyond.

We are passionate about internal opportunities and people development. If you want to join a close knit team and learn about a wide span of different tooling and technologies this is the team for you.

You will receive 2 weeks of onboarding learning about all elements of the global and local company – tailored in the latter half to your primary assigned customer. You will be assigned a buddy to help you settle in and traverse all of the new processes and resources you now have access to.

If you are passionate about using technology to assist in solving complex problems and enjoy a high energy environment where learning and innovation are recognised strengths then this is the place for you.

We are seeking someone with the below experience that will be comfortable stepping into an active role with Atos. From that starting point, you will be given opportunities to learn and widen your knowledge base, all of which combined can lead to longer-term career progression if this is what you seek. It is our mindset to pursue this and reward our colleagues when opportunities arise.

Working knowledge of Windows 10 and 11 ITIL methodology awareness 6+ months previous IT contact center or customer service experience Or has worked in a target driven environment where incidents must be managed within specific SLA’s Service Desk Agent Relevant IT Certification or equivalent, for example (eg MD100, MS900, CompTIA A+)

Role Overview: 

The Service Desk Agent provides technical support and assistance to end users of IT services provided by the company. As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for our Customers in Ireland.

To Succeed:

We believe that a mix of these attributes, mindsets and attitudes lead to success in this role and our business. If you see these in yourself, we would love to talk to you.

Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services. Able to quickly build rapport with customers, colleagues and management Flexibility: Takes account of new information or changed circumstances and modifies their approach accordingly. Creativity: Takes innovative approaches to problem solving Diligence: Follow-up and Monitoring, Check progress against targets, reporting as necessary and taking action. High level of motivation and focus on daily tasks Enthusiasm to seek out opportunities within the business 

Please click Apply to find out more. 

If you require additional support with the recruitment process, please let us know during the application process, or email us directly at UK-Recruitment-Support@atos.net