Job Description Serve as first-level contact for IT support via phone and multimedia channels Provide initial troubleshooting for Hyatt-owned software, hardware, and networking issues Handle password resets and direct non-Hyatt issues to appropriate vendors Document incidents and requests in ServiceNow Triage and escalate tickets to appropriate support groups Collaborate with senior agents and Level 2 support Maintain clear documentation of all interactions and resolutions Take ownership of issues from start to resolution Apply problem-solving skills to troubleshoot and resolve technical issues We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1–2 years of technical support experience Proficiency supporting MS Office, MS Exchange, MS Windows, and general networking Strong verbal and interpersonal communication skills Excellent written and organizational skills Ability to maintain confidentiality Bachelor’s degree required null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.