Job Description:

Essential Job Functions:

Answer contacts promptly and professionallyLog/Validate all contacts Call Handling DatabaseResolve a high percentage of customer problems using the relevant tools and systemsManage end to end all calls logged, providing regular updates to customers on call statusComplete follow-on actions as appropriateInvoke Escalation Procedures within defined time framesAdhere to account Policies & ProceduresWork to achieve individual and team goalsProtect confidential and sensitive information and materialsObserve strict compliance to licensing, copyright and trademark legislationAccomplish other duties as requiredAdhere to all DXC Policies & Procedures – Including Security and SOBC

Basic Qualifications:

Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experienceAbility to communicate at all levels, both technically and non-technicallyBasic L1 desktop/network support activitiesProfessional & confidentGood time management skillsExcellent communication (written and oral) and listening skillsAbility to perform well as part of a team under direct supervisionStrong customer focus with prior experience in a customer service roleStrong interpersonal skillsAnalytical and diagnostic skillsDesire to work in a rapidly changing environmentDemonstrated ability to prioritize tasks and work under pressureDemonstrated ability to actively participate and work within a teamDemonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomesAbility to comprehend and uphold DXC Policies and ProceduresAdherence to 24 X 7 roster

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.