POSITION OBJECTIVE

BRP offers a career opportunity as Service Desk Agent; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model. 

YOUR KEY RESPONSIBILITIES

Regular end user support (Professionals)

Adequately solve tickets according to agreed priority and in compliance with SLA

End user equipment support and troubleshooting (DELL [laptop, desktop, workstation], Ricoh [regular printers and MP], etc)

Computer installation and setup (PXE boot)

Standard BRP applications deployment (Through SCCM)

Microsoft Office Suite

Google Workspace Office Suite

Google Meets hardware support

Wireless connectivity

Mobile devices configuration and support (Samsung & Apple)

Manufacturing Environment (commonly called Shop-Floor)

Zebra printers (preventive and corrective maintenance along with LAN configuration [Wi-Fi]).

Zebra scanners (preventive maintenance and configuration)

Software configuration (Mobisys)

Basic troubleshooting with infrastructure servers, network, and telecom asset equipmentShop floor support (Tier 2)

Shop floor equipment installation

Shop floor apps installation (part of the configuration tool)

Tablets installation, configuration and support

Weekly tapes backup and restore (when needed)

Schedule preventive maintenance of manufacture devices

Continues Improvement: Ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.

Receipt/validate and maintain all assets appropriately within the AM database in order to constantly reflect the condition of the equipment under its immediate responsibility

Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA.

Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for IT Services continuity.

Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.

Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO 9001: 2015.

Comply with safety rules according to the function.

Comply in time planned training related to Quality and Training.

Identify and report any quality and compliance issues and support corrective actions

SKILLS:

User and a services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)

Good teammate (attend meetings, collaborate, maintain good relationship with colleagues)

Multi-tasking

Computer troubleshooting

Availability to work on the day shift, evening shift, and night shift

Follow communication protocols to report emergency ticket status

Punctuality

Experience and Education:

Computer Science education technical or bachelor degree 

3 years of experience configuring, building or troubleshooting computers, printers, scanners 

Language:

Fluent in Spanish  written and verbal.

English (Speaking 50%, Writing 70%, Reading 90%)

Knowledge of French or German is an advantage

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our 10 000 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

www.brp.com

Follow us on:

LinkedIn @BRP
Twitter@BRPnews
YouTube @CommunicationsBRP