This position is responsible for providing technical and operational support to Signify Healths Clinician Network (Providers) and Signify Healths employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our Signify Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.
This role requires a customer-first mindset when interacting with all end users.
This role will report to Service Desk Supervisor

What will you do?
Day to day technical and application support for external clinician network and internal Signify Health employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Signify application support for Clinicians.
Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date
Collaborate on ad hoc projects
Ability to work occasional overtime, weekend, and holidays

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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