**Introduction** At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: * Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications * Regular and frequent promotion opportunities to ensure you can drive and develop your career with us * Feedback and checkpoints throughout the year * Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks * A culture where your ideas for growth and innovation are always welcome * Internal recognition programs for peer-to-peer appreciation as well as from manager to employees * Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme * More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. **Your role and responsibilities** We are excited to welcome a dedicated Service Designer, whether Junior or Mid-Level, to join our innovative team. This individual will spearhead the creation of holistic, user-centered enterprise experiences, ensuring seamless integration and delivery across diverse user types, technologies, and channels. * End-to-End Service Design: Lead the design of comprehensive, user-centered enterprise experiences, ensuring seamless transitions and consistent delivery across various user types, technologies, and channels. * Workshop Facilitation: Conduct interactive workshops with clients to foster a shared understanding of the end-to-end service landscape by orchestrating the sequence of events that span technology, human interaction, and digital platforms. * User Research Collaboration: Work closely with research team members to translate research findings into actionable insights for stakeholders, guiding strategic initiatives and the wider roadmap. * Performance Metrics Definition: Define key UX and organizational KPIs to track and validate the initiative's contribution to both user satisfaction and business success. * Design Artifact Creation: Produce detailed design artifacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. * Cross-Disciplinary Mapping: Map out the end-to-end, front-to-back experience by illustrating the orchestration of events at the intersection of technology, business, and design. * Team Contribution: Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. * Insights Generation & Strategic Initiative: Generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design intuitive solutions. * Professional Growth: Grow and excel in a supportive and inclusive work environment that values continuous learning and development. **Required technical and professional expertise** * Experience in Service Design: 1-2 years of proven experience in service design and related methodologies. * Client Delivery: Demonstrated experience of working with or delivering for external clients. * Research & Analysis: Strong skills in conducting research and analysis to inform design decisions. * Communication & Interpersonal Skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. * Team Adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. **Preferred technical and professional experience** * User Research: Experience with user research methods and tools to better understand and address user needs. * Service Design Frameworks: Familiarity with recognized service design frameworks such as the Double Diamond or principles from the Service Design Network. * UX Design Knowledge: Understanding of UX design principles and practices to ensure user-centricity in service design. * Visual Design Tools: Proficiency with visual design tools like Sketch, Figma, or Adobe XD for creating detailed design artifacts. * Passion for Service Design: An unwavering enthusiasm for service design and a commitment to continuous improvement. Candidates who possess these preferred skills will stand out in their applications. However, we remain open to considering applicants at all levels, focusing on potential and willingness to learn and grow with us. To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.