Cluj, Romania
6 days ago
Service Design Manager

Who we are

 

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

 

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

 

What you’ll be doing

 

Designing and developing IT services focused on infrastructure and cloud technologies, ensuring alignment with business requirements, scalability, security, and regulatory standardsLeading service design efforts, collaborating with stakeholders to gather requirements and define service specificationsDeveloping service design packages, including architecture, processes, and performance metricsIntegrating cloud services (e.g., Microsoft Azure, AWS) with on-premises infrastructure and managing hybrid cloud environmentsEnsuring security compliance in service designs, incorporating protective measures, conducting risk assessments, and developing mitigation strategiesDesigning scalable services to optimize performance, enhance efficiency, and ensure high availability and reliabilityCreating and maintaining detailed documentation for all service designs, preparing and presenting reports on activities and outcomesCollaborating with IT and business teams to align service designs with organizational goals, facilitating workshops for feedback, and communicating updates to stakeholdersIdentifying opportunities for process improvements and implementing industry best practices to foster continuous improvementUsing Dell EMC, HPE Servers, NetApp, HDS, Brocade for managing data storage and server environmentsUsing Cisco, Juniper Networks, Palo Alto Networks for designing and managing network infrastructuresUsing VMware for optimizing resource usage and deploying virtualized environmentsUsing Microsoft Azure, AWS for leveraging scalable and flexible cloud computing resourcesUsing EMC Networker, Veeam, Commvault for ensuring data protection and business continuity through backup and recovery solutionsUsing Fortinet, Check Point, Splunk for safeguarding networks, systems, and data with security toolsUsing ServiceNow, Dynatrace, Nagios, Zabbix, SolarWinds for monitoring and managing system performance and availability

 

What You’ll Bring Along

 

Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is preferredMinimum 10 years of experience in IT service design or a related role, preferably within a regulatory or international organizationITIL certification is highly desirable. Relevant certifications in cloud and infrastructure technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plusStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsProficiency in service design and architectureAbility to work collaboratively with cross-functional teamsStrong organizational and project management skillsDeep knowledge and understanding of service design principles and infrastructure and cloud technologiesAbility to convey complex information clearly and effectivelyCollaboration: Working effectively with diverse teams and stakeholdersAdaptability: Adjusting to changes and new requirements in a dynamic environmentIdeally, IT Infrastructure and ITIL know-howExcellent command of both spoken and written English  Document .style{ width:930px;padding:15px;}.font-text{ font-family: customfaa3f6eee6874329a13ae; font-size: 16px; font-type:ttf; font-style: Medium;}

What’s in it for you


✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.


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What’s in it for you

\tNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\tPick your working style: choose from Remote, Hybrid or Office work opportunities\tEarly bird or night owl? Our projects have different working hours to suit your needs\tNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\tWe want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you\tA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\tMake the most of our epic parties or themed events – they’re lovingly designed for our people and their families

 

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

 

Document .style{ width:930px;padding:15px;}.font-text{ font-family: customfaa3f6eee6874329a13ae; font-size: 16px; font-type:ttf; font-style: Medium;}

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


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