About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position: Design Analyst -Mobility & Field Tools
Location: Belgrade, Serbia
Grade: 09

Position Summary

The candidate will become a member of the Global Service Delivery Digital Transformation Team responsible for global development, implementation, and support of Mobility Tools used in Field Operations.  This organization creates local apps and partners with IT and Operations teams to architect and support world class, end-to-end solutions spanning functional areas such as Transaction Services and Hardware Services.    

This organization works closely with IT Services organizations and other solution providers to perform global systems integrations and new functionality development and implementation.   

Ideal candidate will have Field Service Center (FSC) experience.  Candidate will have documented experience working directly with Services business users documenting system requirements or process improvements, as well as to identify, document and resolve system issues.

Will have working knowledge and experience using Oracle ES, ES Mobility, CSSM, OKM, BYOD, ODK, Photo Tool, Reverse Logistics, any new applications assigned to team  and Global Services teams processes and operations.
 

Key Areas of Responsibility

Primary focus is setup, support, and implementation of:Support , Request for Change and Testing of ES Mobile, Sam Portal, BYOD, any other assigned virtual tools.Oracle ES Enterprise Services and enhancements – for FSC, Field Users and any other designated user group.Setup , Support and User training on tools BYOD, Part Audit, Photo Tool, CE Ride Along, SNFI, Checklists, CE Codes, ES Mobility, Sam Portal and any other tools supported by the teamWorking with Business units and Account teams on development, documentation and testing of ODK forms for Mobile devices.Responsible for specific unit testing and unit test case and data creation efforts and coordination/support with the testing teams.Responsible for capturing and documenting user requirements.Work closely with other members of the team to implement a multi-functional business solution.Ownership of support tickets assigned to team member through resolution within committed SLA.  Investigation and resolution of system bugs and track to successful resolution.Assumption of any role in the Agile development process as assigned by manager:  including, but not limited to, Business analyst or Production owner.  This responsibility may change throughout time with the team.
 

Additional experience - desired

Quick Base, Microsoft power apps.Power BI creation and documentationLogistics processesTableau report generationODK knowledge or experience
 

Basic Qualifications

BS/BA in Management Information Systems or Computer Information Systems.2+ years of Services experience.Expert knowledge of Excel, Power Point, Share Point, PDF’sStrong written and oral communication skills in EnglishExcellent and clear communication with end users.  
 

Preferred Qualification

Strong analysis and design skillsStrong understanding of project rollout processes.Self-motivation, customer focusedStrong team orientation

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”