Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Service Delivery Technician, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

Deploy new desktops, laptops, network devices and install software according to specifications.Provide expert and creative solutions to client problems of a complex nature to ensure client satisfaction and productivity.Configure hardware and software components for optimal functionality.Coordinate client and support issues, Ensure timely distribution of knowledge and positive impact on client satisfaction and productivity.Use and maintain current support policies, and methods of support delivery, to provide technically accurate solutions to clients.Participate in team projects that enhance the quality or efficiency of support.Consistently model the highest levels of support orientation and professionalism.Act as the primary point of contact for clients and provide technical support in person or remotely.Address customer inquiries and complaints, ensuring a positive experience.Explain complex technical issues and solutions in a clear and understandable manner.Maintain accurate records of deliveries, services performed, and repairs.Complete necessary paperwork, including project plans, service requests and work logs.Document installation and repair processes for future reference.Should have experience of project implementation in a large Hospital setupShould have the ability to work in IDF/MDF Closets and have basic to intermediate networking skillsShould have a valid driving license and a car to drive across NY city

The Team 

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Qualifications

Required

3+ years of experience with End User Technology (Windows, Apple, Printers)Experienced with Network Closets (Switches, Routers)Experience performing technical activities coordinating with multiple vendors / third partiesBachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Experience in Working in End User Computing Technology / Network Technology in ClosetsAnalytical/ Decision Making ResponsibilitiesAnalytical ability to manage multiple projects and prioritize tasks into manageable work productsCan operate independently or with minimum supervisionExcellent Written and Communication SkillsAbility to deliver technical demonstrations

For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York State and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,000 to $71,000.

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.