Job Family: N/A Req ID: 466948 Job Title: Service Delivery Team Leader We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

You'll make a difference by:

+ Provide Advanced Technical Support: Act as a primary technical expert for customers, troubleshooting complex hardware and software issues, particularly for SIMATIC PLC and PCS7 systems. + Lead and Mentor a Technical Team: Guide and develop a team of technical support engineers, fostering their growth and ensuring high-quality service delivery. + Enhance Customer Satisfaction: Ensure both internal and external customers receive excellent support and that their technical needs are met efficiently. + Support Sales and Project Initiatives: Offer expert technical insights during customer visits, project discussions, and sales negotiations. + Drive Cost Efficiency: Implement strategies to effectively control operational costs within the technical support function. + Analyze and Report on Technical Issues: Oversee failure analysis, maintain critical maintenance data, monitor technical trends, and generate comprehensive reports on recurring issues.

Your Defining Qualities:

+ Deep Technical Expertise: Possess strong technical knowledge in SIMATIC PLC and PCS7, with an engineering or technical background in drives and automation. + Operational and Service Experience: Proven expertise in the operation, service, and maintenance of relevant industrial automation products. + Strong Leadership and Mentorship: Prior experience in leading teams, guiding colleagues, and fostering a collaborative environment. + Excellent Communication and Presentation Skills: Ability to clearly articulate complex technical concepts and deliver effective presentations to diverse audiences. + Customer Relationship Management: Proven ability to build and maintain strong customer relationships and drive customer satisfaction. + Problem-Solving and Analytical Mindset: Strong capabilities in failure analysis, trend monitoring, and detailed reporting to resolve technical challenges This is what happens after you apply: 1. CV Screening 2. Talk with our recruiter to get to know your motivation & your experience 3. 1-3 Business Interviews 4. Offer Transform the everyday with us. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.