ABOUT US

 

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

 

SUMMARY

The FMS Service Delivery Team Lead oversees a team of (service delivery coordinators) and is a key coordination point that champions the centralized service delivery program across multiple client accounts. 

The FMS Service Delivery Team Lead is responsible for overseeing the execution of activities performed by Service Delivery Coordinators to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements.  In addition to people leadership responsibilities, the FMS Service Delivery Team Lead also assist with urgent and routine requests such as quote, and work order follow up. 

 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

 

Full involvement with recruiting talent. Provides mentoring, coaching and guidance to all team members. Objectively recommends compensation adjustments. Manages all aspects of performance. Leads a team of individual contributors. Assign, prioritize and monitors work progress. Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements. Guides, coaches and trains. Provides input for performance reviews.

 

Communication/ training     

 

Develops and delivers the training sessions with the FMS Manager. Develops communication sessions on regulatory changes. 

 

KNOWLEDGE & SKILLS

 

Superior customer service skills 3-5 years’ experience. Clear and effective communication skills. Ability to multitask and work well under pressure while maintaining a high level of accuracy. Manage deadlines effectively in a professional manner.  Good team leadership skills with the ability to excursive sound judgment and provide direction to BGIS team members. Strong customer-oriented skills.            Analytical and problem-solving skills. (3-5 years’ experience) Ability to work independently. (3-5 years’ experience) Strong attention to detail and data accuracy. (3-5 years’ experience) Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (3-5 years’ experience) Experience working in a Shared Service environment. (3-5 years’ experience)

 

Licenses and/or Professional Accreditation

 

None Required.

 

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

 

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.