**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** 1. Manage service desk and field support for IBM clients. 2. Monitor and supervise the provider's management of the service. 3. Meet client service indicators. 4. Ensure client and provider communication for decision-making. 5. Conduct service analysis for decision-making. 6. Optimize service costs 7. Prepare control and management reports as a result of the service **Required technical and professional expertise** A professional in systems, administration, or engineering is required. Experience in service desk management and IT field support. Experience with clients and end-users and vendor management and certified in itil 4.0 **Preferred technical and professional experience** Preferably with experience in: 1. Financial sector clients 2. Financial project management 3. Experience in ITIL 4.0 service management 4. More than two years of experience in desk and field support IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.