Job Description

Agilent is expanding and seeking a Service Delivery Manager for the Salt Lake City territory! The ideal candidate must reside in Salt Lake City, Utah.

Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition.

Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.

Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems.

Accountable for meeting P&L targets.

Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.

2+ years' experience formally or informally leading people, projects and/or programs

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Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 18, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $147,675.00 - $246,125.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 25% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support