Services Delivery Managers support customer success in the post-sales phase by ensuring seamless delivery of services through pre-sales engagement, service proposal development, service planning and execution, and fulfillment of standard and custom service agreements. **In This Role, Your Responsibilities Will Be:** + Partner with Sales and customers during pre-sales engagement to find opportunities for service business and develop service proposals aligned with customer needs and expectations​ + Understand customer service requirements and expectations, assess delivery capabilities and capacity, identify gaps, estimate service delivery cost, price custom service offerings, and evaluate delivery options and plans​ + Lead service delivery planning and execution by collaborating with cross-functional teams to ensure high-quality service and operational performance across service entitlements, execution processes, SLAs, and service program financials (price, cost, and profitability)​ + Serve as the single point of contact for service agreements – handling customer communication, facilitating service reviews, leading all aspects of service delivery (including on-site events), and handling critical issues​ + Build customer relationships and handle expectations on service results and outcomes through customer meetings and communication​ + Ensure that product and system information tied to service agreements is accurately maintained in T&M systems​ + Lead service agreement renewals by supervising timelines and promoting continued use of service programs​ + Find opportunities and gaps in T&M’s service offerings, delivery capabilities and capacity. Recommend improvements to tools and processes that improve the customer experience and increase operational efficiency​ **Who You Are:** You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You adjust communication content and style to meet the needs of diverse collaborators. You always keep the end in sight and put in extra effort to meet deadlines. **For This Role, You Will Need:** + Bachelor’s degree in engineering, Business Management, Information Systems; or equivalent experience + 7 years' experience or more in customer service, business analysis and/or project management + Customer-Centric mentality with a strong focus on post-sales service success and customer satisfaction​ + Solution-oriented, with strong analytical skills to identify, assess, and resolve complex service delivery challenges​ + Highly organized, with effective communication, coordination, and influencing skills​ + Ability to manage ambiguity and demonstrate resiliency in fast-changing environments​ **Preferred Qualifications That Set You Apart:** + Experience managing maintenance or services program in the Semiconductor industry + Demonstrated success in managing complex global projects + Proven success in meeting aggressive deadlines and ability to handle high stress situations + Experience with Oracle and Salesforce Applications **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **Requisition ID** : 25023547 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.