Role – Service Delivery Manager

Location – Fully Remote

Salary – £50,000

About the Role

My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.

The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.

Responsibilities:

Manage service delivery & SLAs. Build strong client relationships. Monitor service performance. Lead incident resolution. Drive continuous improvement.

Skills:

E-commerce Service Delivery. Shopify (Desirable). Client Management. Incident Management. Strong Communication.

Experience:

Service Delivery Manager (E-commerce). ITIL/Agile. Client-Facing.

*Rates depend on experience and client requirements

Job InformationJob Reference: JO-2504-352739Salary: £45000.00 - £50000.00 per annumSalary per: annumJob Duration: Job Start Date: 29/05/2025Job Industries: Programme & Project Management JobsJob Locations: Greater LondonJob Types: Permanent