Service Delivery Management
Xerox
General Information City Dallas, Fort Worth, Irving State/Province Texas Country United States Department SERVICE DELIVERY MANAGEMENT Date Thursday, July 3, 2025 Working time Full-time Ref# 20036068 Job Level Executive Manager Job Type Experienced Job Field SERVICE DELIVERY MANAGEMENT Seniority Level Associate Currency USD - United States - US The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
General:
Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issueSets priorities for team to ensure task completion; coordinates work activities with another supervisorRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skillTypically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and conceptDecisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
Primary Responsibilities:Client Relationship Management:Communications, Relationship building and NetworkingServices Delivery Operational Leadership:Deliver operational excellence - assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectivenessManage services client contracts and statements of work/service level agreements delivering contracted scopeEffective communications (internally & externally)Effective, efficient resolution of client problems/issues, leveraging internal/external resourcesUnderstand & leverage Xerox print technology and solutionsAchieve Contract Service Level Agreements/Customer Satisfaction:Owns delivery of services through operational teamsDeploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirementsFocal point for service level agreement management, key performance indicators, reporting, and problem resolutionAdvise client of opportunities to improve the success of their business operationsUnderstand client’s industry, business and their critical business driversProvide leadership and support for new deal implementations with implementation partnersIdentify opportunities to improve gross profit through cost management and post-sale revenue growthDevelop and conduct client business reviews & support overall client communication plan in partnership with salesPeople and Resource Management:Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practicesManage talent acquisition per labor cost strategyDeploy communications to teams and gather feedback for on-going improvementFinancial/ Business Growth:Accountable for achievement of financial planManage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements.Generate demand for same account revenue growth & cost management opportunitiesAnalyze workflow to ensure efficient and cost-effective operations. Develop / implement process improvementsProvide accurate and timely customer billing/inspectionMaximize account retentionMeet all monthly reporting requirements and manage internal control processes
Benefits We Offer:Competitive compensation (hourly compensation and applicable overtime)Comprehensive benefits offerings (including medical, dental, vision, life insurance) Retirement Plan – 401kPaid holidays, personal choice days, and paid time off A culture that offers flexibility and a healthy work life balance
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Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
Purpose:
Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
Key components of success include delivering operational excellence & SLA achievement, client satisfaction and retention, developing strong relationships and teams (internally & externally), managing the P&L at account/contract level, collaborating with internal senior leaders (sales and operations), identifying additional opportunities to grow revenue and profit, reduce costs
Specific:
General:
Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issueSets priorities for team to ensure task completion; coordinates work activities with another supervisorRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skillTypically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and conceptDecisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
Primary Responsibilities:Client Relationship Management:Communications, Relationship building and NetworkingServices Delivery Operational Leadership:Deliver operational excellence - assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectivenessManage services client contracts and statements of work/service level agreements delivering contracted scopeEffective communications (internally & externally)Effective, efficient resolution of client problems/issues, leveraging internal/external resourcesUnderstand & leverage Xerox print technology and solutionsAchieve Contract Service Level Agreements/Customer Satisfaction:Owns delivery of services through operational teamsDeploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirementsFocal point for service level agreement management, key performance indicators, reporting, and problem resolutionAdvise client of opportunities to improve the success of their business operationsUnderstand client’s industry, business and their critical business driversProvide leadership and support for new deal implementations with implementation partnersIdentify opportunities to improve gross profit through cost management and post-sale revenue growthDevelop and conduct client business reviews & support overall client communication plan in partnership with salesPeople and Resource Management:Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practicesManage talent acquisition per labor cost strategyDeploy communications to teams and gather feedback for on-going improvementFinancial/ Business Growth:Accountable for achievement of financial planManage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements.Generate demand for same account revenue growth & cost management opportunitiesAnalyze workflow to ensure efficient and cost-effective operations. Develop / implement process improvementsProvide accurate and timely customer billing/inspectionMaximize account retentionMeet all monthly reporting requirements and manage internal control processes
Benefits We Offer:Competitive compensation (hourly compensation and applicable overtime)Comprehensive benefits offerings (including medical, dental, vision, life insurance) Retirement Plan – 401kPaid holidays, personal choice days, and paid time off A culture that offers flexibility and a healthy work life balance
#LI-MC1
#LI-HYBRID
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