About this opportunity:
We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager. In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources. This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring our work is executed within the scope of OHS requirements. The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs. Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.

What you will do:
- Drive Performance Management for correct understanding and adherence to processes, methods, and tools.
- Would be responsible for FSO organisation and delivery
- Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence.
- Manage unit finance to secure a balanced budget for the unit.
- Ensure service delivery execution to have well-defined KPI/SLA/targets for delivering according to the contract.
- Contribute and support service sales to promote our delivery.
- Apply Service Delivery Strategy with a strategy plan broken down to unit level.

The skills you bring:
- Competency Management, SRM Process, Merlin and data analytics.
- Capacity Planning, SRM Process, forecasting tools and data analytics.
- Strategic Planning.
- Sales process.
- Project management
-Operations management
- Financial structures for Service Delivery.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
- Financial Acumen.
- Customer Insights.
- Employee Performance Management.
- Market insights.
- Ericsson Business Processes Knowledge.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: South Africa (ZA) || Woodmead

Req ID: 770266