Dir, Service Delivery Lead Lead service delivery teams, ensuring client satisfaction and continuous improvement in Delivery Management. Shape the future by bridging delivery resources and client organisations effectively. Come join us As a Service Delivery Lead, you'll oversee the delivery of contracted solutions, ensuring they meet agreed terms, schedules, and quality levels. You'll manage project risks, provide strategic direction for change management, and support clients in driving business value. By mentoring team members and coordinating resources, you'll ensure successful project outcomes. Join us to make a meaningful impact in Delivery Management. Together we do what matters. What you will do: · Lead service delivery teams on large and complex projects · Interface directly with client IT organisations, maintaining relationships · Serve as a link for technical, contractual, and service issues · Identify opportunities for continuous improvement · Support sales activities and sign-off on delivery aspects · Regularly be on-site with clients to ensure satisfaction · Manage delivery portfolio, monitoring and resolving issues Skills and experiences · Experience planning and managing geographically-dispersed teams · Expertise in managing project/program financials · Strong knowledge of software development methodologies · Expert knowledge of Microsoft platform technologies · Experience in evaluating and managing technology vendors · Clear and concise communication skills · Results-oriented with a self-directed approach About you Characteristics that demonstrate success for this role: · Consultative, collaborative, relationship builder · Resilient, adaptable, flexible · Intellectually curious and passionate about tech · Convincing storyteller and engaging content creator Enjoy your career Some of the best things about working at Avanade: · Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) · Real-time access to technical and skilled resources globally · Dedicated career advisor to encourage your growth · Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits [1] [2] Employee Benefits at Avanade | Avanade . A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [3] [4] Inclusion & Diversity page . Create a future for our people that focuses on: • Expanding your thinking • Experimenting courageously • Learning and pivoting Inspire greatness in our people by: • Empowering every voice • Encouraging boldness • Celebrating progress Accelerate the impact of our people by: • Amazing the client • Prioritizing what matters • Acting as one Learn more To learn more about Avanade check out these links: [5] [6] LinkedIn [7] [8] Inside Avanade Blog [9] [10] Avanade Careers References Visible links 1. https://www.avanade.com/en/career/benefits 2. https://www.avanade.com/en/career/benefits 3. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity 4. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity 5. https://www.linkedin.com/company/avanade 6. https://www.linkedin.com/company/avanade 7. https://www.avanade.com/en/blogs/inside-avanade 8. https://www.avanade.com/en/blogs/inside-avanade 9. https://www.avanade.com/en/career 10. https://www.avanade.com/en/career We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.