Terrassa, Spain
7 days ago
Service Coordinator / English

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

 

We are hiring for a Service Coordinator for the UK & Ireland, who will be responsible for coordinating and maximizing all existing Compressed Air, Process Filtration and Industrial Solutions customers in the provision and supply of Aftermarket products and services.

The ideal candidate for this role will have previous experience in an administrative role and be a very organized individual, as well as to speak native level of English.


Key Responsibilities:

Coordinate the service engineers, handling and maximizing all existing service customers in the provision and supply of Aftermarket products and services for the UK & IrelandProcess, monitor, and follow-up customers' purchasing orders and the maintenance agreementsPlan new and renewed contracts, acting as main communicator between parts available, customer confirmed appointment, technician plansAssist in further developing the Service business meeting planned targets in your regionMaximize technician's chargeable working hours and monitor the efficiency of working time (utilization)Manage invoice creation, corrections, and the return of the material activitiesCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Your profile:

Higher education or equal through experienceAt least 2 years' experience in administration/customer service/logisticsExcellent computer skillsStrong communication and administrative skills, fast learner, and a team playerFlexibility, ability to multi-task and manage timeNative level of English


What can we offer?

Permanent contractMulticultural work environment with free coffee & fruit during office daysFlexible work schedule (7 - 9.30 to 16 - 18.30)Presential onboarding process for 1 monthHybrid model (3 days of remote working per week)Shuttle bus from Pl. España (Barcelona city) to our office in TerrassaAttractive compensation package (including meal allowance, telework expenses & social benefits)

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