Role: Service Coordinator
Salary: £31,099.00 per annum (pro-rata)
Location: Malvern, Worcestershire
Contract/Hours: 30 hours a week – Permanent – Part Time – including 1 x day a week working from Malvern, the hours are 3 x days a week 2 x 7.4 hours and 1 x 7 hours.
You must be able to work Mondays.
Benefits:
29 days annual leave plus bank holidays and options to buy or sell leave.
Gain professional qualifications and excellent training/development opportunities.
Flexible maternity, adoption, and paternity packages.
Pension with up to 7% matched employer contribution with included life assurance cover.
Generous petrol allowance.
Blue Light Card eligibility with 15,000 national retailers discounts.
We are a Real Living Wage accredited employer.
Vulnerable children in the UK need your help
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.
Last year, we helped more than 687,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
About the service
Our Sunshine Family Hub play an essential role in giving children and families the early support they need. We are open to your whole community on a regular basis. We work in partnership with other agencies such as health visitors, midwives, speech and language, and local schools.
We help get children under 5 ready for school, and our services include: child and family health; parenting programmes and antenatal support; and ‘stay and play’ sessions. Additionally, we support children and young people from 0 to 19 years old.
We work in partnership with Starting Well to support families, parents, children and young people. You will be working at Malvern Community Centre 1 x day a week.
How you'll help to create brighter futures
As a Service Coordinator you’ll be:
Leading a dedicated team of Family Hub Navigators in delivering high-impact parenting programmes and community outreach.
Oversee data reporting and monitoring processes to support service development and evidence outcomes
Chairing internal team meetings and facilitate collaborative partnerships with external agencies.
Managing health and safety standards across the hub to ensure a safe supportive environment for families and staff.
Monitoring volunteering across the organisation, fostering meaningful participation and skills development.
Handling safeguarding incidents and oversee reporting procedures, ensuring timely, appropriate responses in line with regulatory and organisational standards.
Let's talk about you
As a Service Coordinator you’ll Ideally you have:
Level 3 or above in a related subject, Health and Social Care, Education, Youth Work.
Advanced experience of service planning meetings.
Experience of the development and practice of community working.
Producing clear, concise written reports.
Competent in the use of the Microsoft Suite.
To prioritise workload, including subordinate staff to achieve and deliver within agreed timescales.
Significant working and educational knowledge and understanding of childcare legislation and safeguarding requirements.
To support with the management of a service and manage and develop subordinate staff or a team.
Flexibility in work arrangements including travel.
Contact: If, for any reason, you need support with your application, please contact Sarah Manderfield at recruitmentservice@actionforchildren.org.uk quoting reference 11679.
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children?
Find us on X, Linkedin, Facebook or YouTube to get to know us better.
Job Description
See below for further information about working with us:
Action for Children Employee Benefits
AfC Commitment Statement
Action for Children - Driven by Love
Make a Difference - A Career in Residential Services