Indianapolis, IN, 46202, USA
3 days ago
Service Coordinator
Job Title: Service CoordinatorJob Description The Service Coordinator plays a crucial role in providing customer support by efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources. The position requires administrative assistance in ERP system management and transactions to ensure system requirements are met in the service/repair process. The Service Coordinator will serve as the initial point of customer contact through email, phone, or web links for service and support activities. Responsibilities + Provide customer support by efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources. + Provide administrative assistance in ERP system management and transactions to ensure system requirements are met in the service/repair process. + Serve as the initial point of customer contact via email, phone, or web links for service and support activities. + Promptly answer telephone and email inquiries, forwarding to internal groups or staff as applicable. + Review and process customer purchase orders for service parts. + Review, verify, and coordinate necessary set-up for billable service processing. + Update ERP system to reflect changes required for medical devices and customer status. + Communicate with customers and coordinate service requests for timely dispatch/return of loaner devices. + Generate Service Repair and Support activity reports as requested by management. + Work closely with relevant parties, both internal and external, to coordinate solutions and respond to customers. + Provide daily customer support via phone and email, including initial guidance and general inquiries. + Process Customer Purchase Orders for Service Parts, Preventative Maintenance, and repairs. + Perform other related duties as assigned. Essential Skills + Dispatch + Administrative support + Purchase order + Invoicing + ERP + Customer service Additional Skills & Qualifications + Good job tenure (no more than 3 jobs in 5 years) + Familiarity with purchase orders + Experience in a job where multiple tasks were performed + Proven attendance record + Ability to work well in a team setting + Organized and able to prioritize tasks + ERP Experience (Nice to have) Work Environment The role is based in an office setting, working Monday to Friday, from 9 am to 6 pm. The team consists of three other people, with training lasting 2-3 weeks. Training includes online modules to familiarize with devices/products, shadowing, and job aids over the first couple of weeks. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jul 30, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Por favor confirme su dirección de correo electrónico: Send Email