We’re seeking a dedicated and detail-oriented **Customer Service Specialist** to join our team. In this role, you’ll be the first point of contact for customers—providing information, resolving issues, and delivering top-tier service. Whether inbound, outbound, or both, your goal is to ensure customer satisfaction through clear communication and thoughtful problem-solving. **Key Responsibilities** + Resolve customer service or billing concerns by processing returns, issuing refunds, and adjusting invoices. + Communicate directly with customers regarding inquiries, claim investigations, and resolutions. + Escalate unresolved issues to appropriate departments when necessary. + Maintain detailed records of customer interactions, including complaints, comments, and resolutions. + Deliver clear and empathetic service through email, phone, and other communication channels. **Skills & Qualifications** + Strong verbal and written communication skills + Excellent attention to detail and interpersonal skills + Ability to work independently and manage time effectively + Proficient in documenting customer information accurately + Comfortable using MS Outlook and general data entry software **Education & Experience** + High school diploma or GED preferred + 2 years of customer service experience required + Experience performing activities such as exchanging merchandise, refunding money, and adjusting bills **Pay Details:** $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance