Service Coordinator Location: Joplin, MO Status: Full-Time | In-Office with Travel Required Department: Private Duty & Consumer Directed Services (CDS) Are you a highly organized, compassionate professional who thrives on helping others and keeping things running smoothly behind the scenes? Phoenix Home Care & Hospice is seeking a Service Coordinator to join our team! This role plays a vital part in supporting clients and caregivers within our Private Duty Care and Consumer Directed Services (CDS) programs. If you enjoy a fast-paced environment, value relationship-building, and are ready to make a real difference in your community, we encourage you to apply today. What You’ll Do: + Serve as a professional representative of Phoenix with clients, caregivers, and the community + Manage and process intake paperwork for new Private Duty Care clients + Coordinate start-of-care logistics in collaboration with the Care Coordinator + Support ongoing monthly case management duties for CDS + Assist with electronic visit verification (EVV) compliance and visit accuracy + Maintain up-to-date, clear, and accurate client records + Conduct frequent in-home visits with clients across multiple counties + Prepare and submit timely documentation and reports per policy guidelines + Participate in community outreach and marketing events and initiatives + Support general clerical tasks and assist with resolving client or caregiver concerns + Attend in-services, staff meetings, and quality assurance activities What You Bring: + Minimum age: 21 years + High school diploma or equivalent required + Supervisory experience preferred + Experience in an office setting required + Ability to work independently while staying organized and detail-oriented + Strong communication skills with the ability to conduct client interviews professionally + Ability to manage multiple tasks in a fast-paced environment + Previous home care experience is highly preferred Physical Requirements: + Frequent sitting, standing, walking, and manual dexterity + Occasional lifting up to 50 lbs and pushing/pulling over 100 lbs + Occasional reaching above shoulder level + Must be able to drive for business-related travel Why Join Phoenix? + A supportive, mission-driven culture focused on compassion and care + Opportunities for professional growth and development + Make a real impact in the lives of those we serve every day Our Mission At Phoenix Home Care & Hospice, we believe in offering New Beginnings to both our clients and our team. Our care is guided by Christ-like values of compassion, honesty, and patience, and our staff is the heart of everything we do. Apply today and join a team that truly cares. Phoenix Home Care & Hospice — where your work matters.