Job Description Job Overview: - This project will be supporting Georgia Powers Email Support Chain and Chat Support Function known as EGAIN - No Inbound or Outbound calls are required for this position - Equipment will be provided by Evergreen / Insight Global We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 1-2 years of Customer Service experience (specifically supporting any kind of Email or Chat support function) - Attention to detail - Results driven personality - Top level professionalism Day-to-Day - Starting with a back log of customer service requests - Consultants will be required to respond to AT LEAST 70 inquiries on a DAILY basis What we need from you: - All screenings will be done via IH on Microsoft Teams 10 to 15 minutes each - All candidates must have AT LEAST 1 reference check complete prior to the screening - All candidates need to have camera on and need to treat this like a first round interview null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.