Work Your Magic with us! Start your next chapter and join MilliporeSigma.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

In this role you will work in a dynamic, fast paced, high energy, and rewarding team environment focused on delivering a better customer experience for both our external and internal customers.

Resolve service complaints from customers while adhering to MilliporeSigma’s return policy.Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests, and returns ensuring each transaction is processed within established guidelines, values, and customer specifications. Investigate and correct unauthorized returns.Highlight error trends and work with supporting departments to analyze and prevent future errors. Highlight frequent errors for Service Complaints Manager.Process service request complaints from customers and internal partners.Process customer returns and arrange for carrier pickups where necessary. Process credits and/or replacements for product quality issues.Educate customers on correct processes to prevent future errors, when appropriate.Interface and interact with supporting departments including Credit & Collections Technical Service, Finance, Distribution and Sales to assist one another with orders and information.Use SAP and other Customer Service applications that house customer information, policies, and procedures.Travel up to 10%

 

Who You Are:

 Minimum Qualifications:

High School Diploma or GED.1+ year of customer service experience.1+ year experience working with Oracle and or SAP systems.

 

Preferred Qualifications:

Associates Degree.Experience in a call center environment.Knowledge of SAP systems and/or Salesforce.Utilization of ERP software and internet tools.Intermediate Microsoft Office experience.Strong knowledge around MilliporeSigma’s organizational structure, business practices and customer base.Strong interpersonal communication and written skills, proactive problem-solving skills, and multitasking skills.

 

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

 

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!