Job Summary / Purpose of Position 

Service Coordination for warranty activities including warranty despatches and warranty claims. Support for the Customer Service staff and operational assistance to Assistant Manager Service (Warranty Role).

Role and Responsibilities Check the field service reports made by the field team and respond accordingly.
Extensive use of system like BAAN for warranty parts despatch, generating warranty claims.
Keep track of warranty despatches and ensure the field team does the fitment in time.
Maintain records of the service visits, scheduled maintenance, warranty part replacements in the respective
machine folders.
Update field team for ensuring better checks so that failures do not happen.
Raise warranty claims on factories in a timely manner as prescribed in the procedure.
Ensure all the relevant data is added in warranty claims as prescribed from time to time for different
components.
Arranging despatch of tools and keeping record of the same viz a viz each and every field engineer.
Maintain record of all the commissioning reports, mandatory services, service reports for each machine on
the dedicated folders on the shared drive.
For doing all above he should be able to read hydraulic, electrical circuits. Know about the machine software.
Attain machines in field for self development for improving machine knowledge to be applied in checking
service reports and generating warranty claims. Qualification and Education Requirements  BE/B ech/Diploma in Mechanical/Automobiles   Special abilities and skills   Well conversant with use of service software
Field experience as Service Engineer
Ability to interface with all levels of staff.
Working with a pro-active approach
Perform other related duties as assigned & assist company in any needed duty to achieve Company goals. Our Offer:  Compensation at par with industry standards | Corporate Health Insurance & term life insurance. Financial Stability | annual reviews | service awards & reward recognition | career progression. Join a dynamic and safety focused team

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sneha Kewalram Shelke.

 

One Passion. Many Opportunities.

The company

Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries.​​      

Location

Liebherr India Private Limited 

Unit No. A301-A305, 3rd Level, 5th Floor,

Tower I, A Wing, Seawoods Grand Central, 

Plot R-1, Sector 40, Seawoods, Navi Mumbai,

Maharashtra- 400706 India 

Contact

Sneha Shelke 

Sneha.Shelke@liebherr.com