CORE PURPOSE OF THE JOB 

To maintain exceptionally high services delivery at the designated office whilst minimizing risk.

MAIN FUNCTIONS OF THE JOB INCLUDE: 

Client Engagement Enhances the client’s experience by providing exceptionally high services, by acting as the first point of contact between clients and the bank. Requires strong interpersonal and communication skills to communicate with clients on all levels whilst developing trusting relationships. Working knowledge of branch enquiry functions and Excellent knowledge of products and services offered by the Excellent knowledge of bank’s core systems and Ensures clients feel welcome while always maintaining company culture and Showcase a willingness to exceed Good at relating to the public and team members, having empathy, with abilities to teach, influence or persuade. Attend events as representatives in the region when required to network and build relationships when required. Technical Support Lead with a ‘tech first’ Technical support (level 1) to our clients while exhibiting extraordinary patience, with excellent conversation skills. Excellent working knowledge of the bank’s mobile banking app and other digital Office Management Opening and closing the office Ensures a backup Service Concierge is notified timeously due to planned or unplanned Ensure that the ATM services are managed which will include Fidelity Services and Manage all payments that are related to the Report any anomalies to the relevant Head Office Division (Devices or equipment not working/ATM out of service/furniture or fixtures broken). Redirection of Services Ensure you have a strong knowledge of sales teams, support structures and communication Identify the needs of the client and direct them to staff available from the sales, support or online applications. QUALIFICATIONS  Management or certification in PREFERRED EXPERIENCE  3 – 4 years in the Banking industry with working knowledge of the enquiries 2 – 3 years in a customer centric position KNOWLEDGE  Teams Zoom WhatsApp Channel SigniFlow Apple ipad & iPhone devices Banking Systems Excellent knowledge of support and sales structures

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.