Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **THE ROLE** **:** The **Senior Service Center Technician** plays a key role in ensuring the safe, efficient, and high-quality operation of service center activities. This position is responsible for initiating and performing a wide range of service tasks, including system troubleshooting, maintenance, and repair of mechanical, electrical, and diesel-powered equipment—both Company and Customer-owned. The technician conducts thorough preventative maintenance, manages parts inventory, and proactively identifies and addresses potential safety hazards. This role may also involve direct interaction with customers, requiring strong communication and problem-solving skills. **CORE RESPONSIBILITIES:** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. + Foster and uphold a culture of safety by maintaining a clean, compliant, and hazard-free working environment at all times. + Ensure proper care, handling, and maintenance of all company-owned tools, equipment, and property. + Demonstrate and promote a high-impact culture grounded in innovation, accountability, and personal empowerment. + Collaborate effectively within cross-functional teams while also contributing independently to achieve shared goals. + Operate with minimal supervision, demonstrating initiative, reliability, and sound decision-making. + Perform duties autonomously, managing time and resources efficiently to meet operational needs and service expectations. **QUALIFICATIONS:** + High School Diploma or equivalent + 2 to 5 years of technical work experience in electrical, mechanical, diesel, fusion, or related field + Ability to obtain all required customer clearances (TWIC, DISA, etc.) + Ability to work independently with minimal supervision, while also mentoring and providing training to entry-level technicians. + Strong technical aptitude with a solid understanding of mechanical, electrical, and/or diesel systems. + Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) for documentation and communication purposes. + Proven experience in a customer-facing role, with a commitment to delivering high-quality service. + Demonstrated critical thinking and advanced troubleshooting skills, especially in dynamic or high-pressure situations. + Capable of synthesizing complex technical information and conveying it clearly to both technical and non-technical audiences. + Leverages customer interactions to derive actionable insights and develop innovative solutions to moderately complex problems. **WHAT WE CAN OFFER YOU:** Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including: + Generous PTO package and paid holidays + Generous retirement savings plan + Customizable health, dental and vision insurance (eligible on first date) + Career progression plans + Reward and recognition programs + Paid parental leave + Tuition Reimbursement + Company Wellness Program + Employee Discount Program **Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions** Salary range: $46,200.00 - $73,900.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation