Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. + Handle phone calls, online inquiries, and customer walk-ins. + Perform routine tasks related to the support process. + Collaborate effectively with customers and branch staff to resolve issues. + Process customer requests, including generating rental quotes and placing orders via phone, in person, or email. + Document tasks in process flows. + Answer product questions and refer specific inquiries to the appropriate personnel. + Enter orders and arrange deliveries according to agreements, including understanding freight terms. + Manage contract renewals and simple changes to contracts or purchase orders. + Review auto-renewals of contracts and support additions identified by branch staff. + Complete equipment repair processes, schedule pickups, and prepare paperwork for customer approval. + Support Service Shop Technicians with work orders and pulling necessary parts for repairs. + Assist branch staff in compiling metrics and ensure timely completion of customer requests. + Maintain accurate time entries and billing for projects and services. + Update payment information for customer service orders. + Ensure all service operations and part numbers are included in service orders. + Address internal and external customer needs and expectations. + Foster a culture of innovation, accountability, and empowerment. + Work effectively in a team environment, with some tasks completed independently. Salary range: $0.00 - $0.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation