Role Summary:

The Service Center Engineer provides engineering and technical assistance to QRC (Quick Response Center) personnel, Commercial Operations, Sales Engineers and customers to develop the best possible repair and/or upgrade solutions to aftermarket jobs within the boundaries of responsibility per the applicable procedures.  Responsible for providing technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties.

Responsibilities:

Reviews DCI reports, Customer Specifications/instructions, and develops high level scope of work for QRC jobs when required.Implements engineering best practices and Flowserve standards such as weld procedures, bolt torque, materials, hydro test, etc.Identify upgrade opportunities and support the generation of technical proposals to support such upgrades.Liaise/collaborate with Engineering Services/Project Engineering when non-generic upgrades/solutions would be opportune/required.Support technical and commercial justification analysis.Act as engineering liaison for Project Engineering during order fulfilment phase.Accountable for documenting and communicating design changes initiated by the QRC per the applicable procedures and systems.Accountable for reviewing and noting/documenting customer’s or 3rd party changes per the applicable procedures and systems.First technical contact for witnesses; review specifications & requirements for visit. Responsible for failure analysis reports of specific jobs, when required.Support sales to present FLS technical capabiliities to Customers.Supports the QRC concerning all engineering issues including but not limited to NCR disposition, supporting machinists and supporting shop mechanics during assembly.Provide sketches to facilitate quick repairs.Mentors Staff QRC Engineers and Cost Estimators (Planners).

Requirements:

Bachelor's degree in Engineering (Mechanical, Mining, Electrical, Chemical, or related).2-5 years related experience required.Experience in a manufacturing environment.Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions, and procedures.Ability to write routine and technical correspondence.Ability to speak effectively before groups of customers or employees of the organization.Ability to comprehend and apply principles of advanced geometry, trigonometry, modern algebra, and advanced statistical theory.Ability to define problems, collect data, establish facts, and draw valid conclusions.Experience interpreting a variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!