Job Title:                         Temperature & FPI Service Cell Supervisor

Direct Report to:             Fluke Service UK Lab Manager.

Special Relationships:   Head / Deputy Head of Laboratory, Calibration Technicians, UKAS Signatories, Norwich & Eindhoven Service Desks, Customer Service Supervisor, UK Lab Admin Team.

 

Summary of Main Purpose of Role:

The main purpose of this role is to take full ownership of the Temperature and FPI cells, overseeing both the daily operations and long-term planning to ensure smooth execution. It involves managing the team at the cell level to maintain motivation and drive performance, while consistently meeting key performance indicators and exceeding deadlines where possible. In addition, the role supports the Head of Laboratory with technical aspects of the temperature calibration service for both internal and external clients. It also contributes to maintaining UKAS accreditation and other relevant certifications, and plays a key role in developing metrological policy under the guidance of the Head of Laboratory, offering support on metrology-related matters.

 

Duties and Responsibilities:

Administrative:

Ensure that a ‘Daily Backlog report’ is generated and details all jobs that are either overdue or will be overdue in the next 5 days and is distributed to all Laboratory Staff. Provide guidance and assistance in prioritizing workload through the lab. Ensure prioritization of any overdue jobs and if necessary, chase these jobs to ensure completion. Administer clocking via E-Time (ADP) for all directly reporting Laboratory Staff members. Attend the Daily Management meetings with the SSO UK LAB Manager and report back any relevant information to the Laboratory Staff. At least twice a week, regular cadenced Daily Management meeting with all laboratory staff. Once a month carry out a 1:1 meeting with all directly reporting Laboratory Staff members. Once a year carry out ‘Personal Appraisals’ with all directly reporting Laboratory Staff members. Ensure all Laboratory Staff members attend the AEM (All Employee Meetings) either in person or via a Teams call and ensure any Laboratory Staff members unable to attend are either informed of any important information or catch by watching the recorded version of the AEM.  Carry out ‘Return to Work’ interviews on all directly reporting Laboratory Staff members who have taken off days due to illness. Carry out any minor disciplinary actions required, e.g. anything that constitutes a verbal notification/warning. (Any other forms of disciplinary action need to be carried out in conjunction with HR and Lab Manager).

Planning, organising and control:

To operate a calibration record system showing status of all Standards, calibration and test equipment as required. Liaise with other departments to ensure that the equipment is calibrated at the correct intervals.  Deputise for Head of Laboratory on UKAS and other certification (or related) matters.

Staffing:

Training: Assist in the identification and implementation of cost-effective training for continual self-development. Assist in the ongoing training of laboratory staff as required. The job holder will be part of a small team responsible for maintaining and disseminating the various standards throughout the company. In addition, he or she will be expected to assist in various other duties as may be required in the interest of maintaining efficiency within the department.  Notify and implement cost effective training for both self-development and development for subordinates, where relevant.

Communication

To ensure all activities within the scope of the above duties are regularly reported to the Lab Manager, Head of Laboratory (technical) and other relevant staff. To provide regular communications to UKAS signatories on all pertinent matters. To provide regular communications to Calibration Technicians on all pertinent matters.

General

Ensure all work carried out within the Laboratory is performed with an emphasis on quality.  Always strive to work efficiently & effectively, and no rush work or cut corners. Abide by all Company Policies (as covered by the Company/Employee/Policy Handbook, Fortive Code of Conduct and Company Ethos). Ensure that all activities are undertaken impartially and ensure that all activities are structured and managed as to safeguard impartially. Ensure that all information obtained or created during the daily processes is regarded as confidential, this includes all customer details and information, as well as details of any calibration work carried out for the customer. Adherence to the 5S culture in its full and true essence is must to ensure not only a safe, accident-free environment for all staff members but also to ensure efficient and quick turn-around for customers.

 

Requirements:

Technical & Job-Specific Competencies:

These are measurable and teachable abilities directly related to the role.

Calibration and Metrology Knowledge Technical Reporting & Documentation Quality and Compliance Proficiency in MS Office Planning, Scheduling, and Workload optimization Training and Development

Interpersonal & Leadership Competencies

Leadership and People Management Good Communication skills Problem Solving and Decision Making Organizational skills Attention to Detail Adaptability

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.