NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.
We deliver consulting solutions by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world.
NTT Data Greece team is looking for a Service Catalogue Manager in Athens with a strong background in business analysis, reporting, software delivery, and release management to join our IT Service Management team and to work with our clients in the European public sector.
Everything we do is underpinned by our core values of 'Respect every voice', 'Think big, be bold', 'Win together' and 'Deliver the outcome'. Our shared leadership principles, 'Empower' 'Care', 'Inspire' help us build a community where our people are equipped with the best resources to face new challenges.
Your role:
Own and manage the Service Catalogue lifecycle, ensuring it reflects current and planned services. Collaborate with service owners, architects, and delivery teams to define and update service entries. Ensure the catalogue is user-friendly, searchable, and accessible to all relevant stakeholders. Maintain metadata, taxonomy, and classification for all services. Coordinate with Change, Release, and Configuration Managers to ensure catalogue accuracy. Support the digitalization and automation of the Service Catalogue (e.g., integration with ServiceNow or other ITSM tools). Enable self-service capabilities and ensure service request workflows are properly linked. Monitor service usage, feedback, and performance to identify improvement opportunities. Ensure alignment with ITIL best practices and organizational standards. Provide regular reports and dashboards on service catalogue usage and updates.Why NTT DATA?
We value a collaborative and supportive environment, celebrating curiosity and engagement
We are committed to supporting the physical, financial and emotional well-being our of employees
Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program
Talent Friends. Refer a friend and receive a bonus when they join
We care about you
Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions
Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique
Please let us know if you require us to accommodate any accessibility needs during the recruitment process.
Benefits at NTT DATA Greece
Health insurance for the employee and one dependent family member (100% paid by NTT DATA)
Meal vouchers of 120€ per month (x12)
Corporate mobile phone: subscription & device
Udemy Account
Access to Open Up mental health service
28 days of paid annual leave consisting of your legal holidays and compensation days
Your profile:
Bachelor’s or Master’s degree in IT, Business, or related field. Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC). 7+ years of experience in IT project/programme management. 3–5 years of experience in IT Service Management or Service Design. Proven track record of delivering large-scale IT programmes. Strong understanding of ITIL v4, especially Service Catalogue and Service Portfolio Management. Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management). Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). Excellent leadership, communication, and stakeholder management skills. Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. Ability to manage budgets, contracts, and vendor relationships. Excellent communication, documentation, and stakeholder management skills. Analytical mindset with attention to detail and process orientation. You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).Nice to have: