Who we are
By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.
This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.
What you'll be doing
Developing and maintaining a comprehensive service catalogue that accurately reflects current offeringsRegularly reviewing and updating the catalogue to incorporate new services and retire obsolete onesEstablishing and managing processes for the creation, approval, and publication of service catalogue entriesCollaborating with service owners to gather detailed information and ensure clear, concise service descriptionsEngaging with internal and external stakeholders to understand their requirements and enhance the catalogue accordinglyFacilitating workshops and meetings to gather input and communicate updates effectivelyImplementing quality assurance processes to ensure accuracy, completeness, and effectiveness of the service catalogueConducting regular audits and developing metrics to measure performance and identify improvement opportunitiesApplying best practices and industry standards to refine service catalogue processesProviding training, support, and user guides to assist staff in navigating and utilizing the service catalogueAddressing queries and resolving issues promptly to enhance user experience
What you'll bring along
Bachelor's degree in Information Technology, Business Administration, or a related field (Master’s degree or MBA preferred)Minimum 10 years of experience in service management or a related role, ideally within a regulatory or international organizationITIL certification (highly desirable) and experience with service management tools such as ServiceNow (a plus)Strong organizational and project management skills to handle dynamic tasks efficientlyExcellent communication and interpersonal abilities for seamless stakeholder collaborationProficiency in service management methodologies and tools to streamline operationsA proactive and analytical approach to problem-solving and process optimizationAttention to detail to ensure accuracy and consistency in all service catalogue elementsThe ability to work collaboratively with cross-functional teams in a fast-paced environmentAdaptability to evolving requirements and new challenges within service managemenExcellent command of both spoken and written English (any other European language would be a plus). Document .style{ width:930px;padding:15px;}.font-text{ font-family: customfaa3f6eee6874329a13ae; font-size: 16px; font-type:ttf; font-style: Medium;}
What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
\tNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\tPick your working style: choose from Remote, Hybrid or Office work opportunities\tEarly bird or night owl? Our projects have different working hours to suit your needs\tNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\tWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you\tA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\tMake the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.#LI-AR2