Eligible for remote work options after satisfactory completion of 180-days onsite in Iowa City, IA
Small enough to care. Big enough to deliver.
Service Bankers are responsible for proactive retail support/services/sales activities of telephone customer service by providing a one-stop shop approach. Provides effective, efficient and consistent service, which enhances the profitability of the bank's services to all customers. Assumes the responsibility of assisting customers with problems and/or inquiries regarding various accounts, electronic banking services, fraud and the sale of various retail products. Performs other related operational tasks associated with the department. Interacts with all MidWestOne Bank offices and departments in order to service the customer and exceed their expectations.
Responsibilities Properly identifies customers over the telephone and answers questions, researches problems and performs various operational duties concerning: Deposit accountsTransaction informationElectronic banking assistance, including online banking, mobile banking, and Bill Pay log-in troubleshooting.Fraud – electronic, ACH or paperAccount transfersDebit card questionsWire transfersStop paymentsOther items as neededPromotes a “one-stop-shop” approach to assist internal and external customers with their needs.Handles customer service complaints or situations through effective problem solving techniques.Promotes quality customer service to both internal and external customers and promotes teamwork among other bank departments and offices through the use of referrals and support services.Processes mail requests from customers such as change of address requests or other miscellaneous requests.Responsible for online customer channels, including Secure Contact message and instant chat services.Responsible for reviewing mobile deposits.Forwards faxes that come into the bank’s main fax line to the proper individual.Responds to messages left in the bank’s main voice mailbox.Accepts and processes garnishments and levies served by law enforcement officials.Processes returned mail.Monitors invoices for Deluxe check orders.Prepares certified letters.Performs general word processing duties associated with customer correspondence and operational duties.Employees are responsible for knowledge and application of banking laws, rules, regulations, prescribed practices, and ethical standards that are applicable to their position. Qualifications One year certificate from college or technical school Three to six months related experience and/or training; or equivalent combination of education and experience. The Perks! Competitive base compensation with additional performance-based incentives (incentives vary depending on role)Career development and continuous learning opportunitiesPaid Time Off, Paid Holidays, Parental/Grandparent Leave, and more100% vested 401(k) Retirement Plan with 6% company matchMedical, Dental, and Vision insuranceFlex spending plan & Health savings accounts with employer contributionStudent Loan Debt Reduction ProgramEmployer provided group life insurance with option to purchase additional life insurance for you and your family membersEmployer provided long term and short term disability insuranceAdditional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital IndemnityWellness ProgramFree banking services and other financial services discountsTake Your Dog to Work Day in JuneEmployee Rally Day- a day of celebration and recognition!
RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.
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