Job Summary

Job Description

What is the opportunity?

This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face challenging yet rewarding opportunities.

What will you do?

Processing client requests in various capacities, as related to entitlement operations. Placing a priority on answering client inquiries, mitigating escalations and always meeting SLAs.Continuously analyzing process workflows to identify opportunities for improvement of operational efficiencies. Ensure all processes maintain operational risk thresholds, escalating discrepancies immediately upon discovery.Timely settlement of cash entitlements on sec lending activity with external counterparties and internal accounts. Ultra-high degree of accuracy required for verifying claim details and values before processing settlements.Liaison with business/operations partners where needed. Timely reconciliation and resolution of funds outstanding due to sometimes complex operational circumstances.

What do you need to succeed?

Must Have

Relevant industry experience of 2 to 5 years, or educational equivalentReconciliation and balancing of funds, under time sensitive deadlinesSound knowledge of Income allocation and executing cash movements (i.e., long/ short positions or credit/ debit balances). Experience with executing cash wires, generally through an applicationExceptional proficiency in Microsoft Excel, Word and an Intermediate to advanced proficiency in Microsoft Access skillsProblem solving skills and willingness to take on extra initiativesExcellent organizational and time management skillsHigh client service focusExcellent communication/analytical skillsExcellent interpersonal skills and ability to multi-task and work with various competing priorities and timelines.Risk Management and mitigation focus mindset

Nice to Have

            ***Preferred Candidate will have***

Completion of Canadian Securities Course (CSC)Experience in similar role, Corporate Actions or Entitlement Operations related within the financial industryExperience using financial operation systems and interfaces such as:Broadridge Financial ServicesCDSX, DTCCCash wire applications

Advanced knowledge of Microsoft Access, specifically database creations for automation initiatives requiring VBA writing knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities          

Access to a variety of job opportunities across

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-25

Application Deadline:

2025-07-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.