**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The main function of this job is the commercial and technical responsibility for day-to-day service business of MWM equipment. The Service Area Manager acts as the main contact person for defined Customers in specific Area from the time of handover from Project Management Department during the whole lifetime of delivered scope. This job includes the control and managing of CVA’s, claim and warranty management, service activity planning, revenue and market overview. **Duties** **Functional duties, decision-making and responsibility** + 1. Service ManagementManaging and ownership for commercial and technical operations of Service department for defined Customers and assure efficient correspondence with clients and MWM/CES internal. Proactive work within the Service Department to ensure smooth daily operations and meet overall Service Strategy. Reporting and permanent information to Management. + 2. Time ManagementSet the right priorities to ensure planning quality. Planning and execution of necessary business trip to customers or headquarter Mannheim after approval from Superior. + 3. Technical, Warranty and Goodwill ManagementCoordinate all technical and warranty issues with internal competence center, engineers or CES product support team. Elaborate technical reports to Customers. + 4. EHS CultureFollow EHS guidelines, drive EHS Culture and support EHS Team in safety audits. Proactively inform EHS of any relevant issues, observe staff practice and ensure safety during on-site service activities. + 6. Financial ManagementRegular control of Customers payment targets and Working Capital in collaboration with financial department. Continuous monitoring service, warranty and goodwill cost allocation. + 7. Customer RelationshipKeep communication and support Customer in all service issues. Responsible for Customer visits, site visits and Customer information. + 8. Customer Value Agreements (CVA’s)Permanent management and control of CVA’s and scheduling and coordination of service activities. Drive efficient maintenance planning (“first time fix”) and plan needed resources (spare parts, manpower, tools). + 9. Backlog Forecast / PlanningElevate revenue and forecasts from CVA’s and Service Sales permanently. Calculating POPS and reporting of Forecast to Management. Scheduling and coordinate service activities and keeping the agreed dates (delivery dates, commissioning, service activities). + 10. ComplianceGeneral monitoring of Customer Compliance by analysing the practices, processes and procedures. Driving process discipline and respect business rules according to internal guidelines (e.g. Export control process, HRT-Process, Code of Conduct) + 11. Sales and Project management Department supportCommunicate and support Sales and Project management Department in all Service topics. Support and execute site checks and commissioning’s in coordination with Project management Team. **Working together with other departments** + Sales Department - commercial and technical support of projects where Services are needed (i.e. Spare Part package in new engine contracts). Keep market overview. + Project management Department - Pre commissioning support and support with commissioning. + Finance Department - coordination of financial issues (i.e. open payments). + Product Support Team - coordination of complex technical and warranty issues. + Competence Center - coordination of day to day technical and warranty issues. + Parts & Logistic Team - Confirm delivery time of spare parts + Service Department (Technical), CES Mannheim - Exchange of experience and technical issues via local Competence Center **Representing the company with external institutions** + Customers & End-Customers + partially Distributors, Service Provides and Key Customers + Suppliers and Transport Companies **Requirements / Qualifications** **Education** + University Education + Technical Training + Job Training **Further skills** + SAP (ERP system) knowledge + Technical knowledge of gas engines + Management of a Team + Scheduling skills + Communicative and customer focused + Business orientated **Languages** + Chinese Native language + English Business Influent **Professional experience​:** up to 3 years **Frequent travel** **Posting Dates:** April 17, 2025 - May 14, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .