About this opportunity:

This role is responsible for providing engineering Service functions to support the Service to the customer by analyzing, designing and developing commercially viable end-to-end solutions based on the customer specifications and business needs. Candidate will be responsible to update or modify the SOM and Tech Spec based on the contractual and customer requirements and driving process improvements and brining in changes to ways of working based on the need

What you will do:

-Impact Assessment for New scopes, Products and Services. Participating in meeting with various stakeholders both Internal and with Customers
-Demand forum: Understanding the FDR's (Front door Request) received from the customer
-Reviewing design documents for all the features and Products that will come under Operations as new scopes
-Identifying and analyzing risks involved in Operations that impact the Network
-Attending Governance meeting (Monthly/Weekly) with Customers on the requirements that are raised in various forums
-Looking and implementing automation for the existing and new Services
-Responsible to create and accountable to maintain customer / Ericsson network / solution documentation to increase customer insight and to support strategic decisions (e.g. Network Configuration)
-Supporting customer on strategic decisions regarding infrastructure evolution, enhancement or additions as required
-Updating Operational Readiness checklist for all the new scopes and ensuring all the items are signed off with respective stakeholders
-Derive and establish the interlock process between Ericsson and 3rd party teams
-Responsible in collaborating with different teams in Operations to ensure all necessary details and evidence are available in the tools and system for operational refences
-Customer Experience Management 
-Behavioral competences 
-Delivering Results & Meeting Customer Expectation 
-Creating & Innovating 
-Entrepreneurial & Commercial Thinking 

The skills you bring:

-Bachelor's degree or higher in ECE, IT, CS (B.E/B.Tech/M.Tech, Full-time).
-13+years of relevant industry experience.
-E2E technical architecture of the Service
-Aware of Network Architecture and Processes in Details
-Domain Expert in RAN/TXN/OSS/SACM/OA/Event Management
-The technical planning and design of a New Service
-Introduction of New products and Services into Operations
-Customer Solution Design
-Effective communication and presentation skills

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore