**BASIC FUNCTION:** The Service Engineer will provide customer technical support for post sales products and applications. The role is a balance of technical support and data-driven process improvement, making it suitable for someone with strong organizational and communication skills, technical aptitude, and analytical skills. **RESPONSIBILITIES AND DUTIES:** + Technical Support: Provide post-sales technical support for products manufactured by Crane Pumps & Systems. + Resolve issues via multiple channels: phone, email, Teams meetings, or in-field troubleshooting. + Interface with other resources for expedited problem resolution. + Troubleshooting: Actively troubleshoot products to identify and solve issues, ensuring customer satisfaction. + Training Support: Assist with product service training, both in-house and in the field. + Warranty Data Analysis: Lead the analysis of warranty data using Crane Business System tools to identify trends and areas for improvement. + Continuous Improvement: Utilize insights from warranty data analysis to drive continuous product and process improvements. Communicate findings and make recommendations to CP&S team. **QUALIFICATIONS AND SKILLS:** + BS degree in Engineering or a related field preferred + Three years of technical background (engineering, assembly, maintenance, or repair) preferred. + Problem-Solving: Ability to approach technical problems with the most effective troubleshooting methods and solutions. + Product/Application Knowledge: Develop and maintain detailed knowledge of: + Products manufactured by Crane Pumps & Systems. + Electrical wiring, including troubleshooting and repair of electrical/electronic panel equipment. + Pump systems/application in the field. + Ability to read blue prints and electrical schematics + Organizational Skills: Ability to prioritize tasks, manage multiple projects, and follow up on outstanding issues. Must be able to analyze data and write reports based on findings. Strong attention to details. + Communication Skills: Strong written and verbal communication skills to interact effectively with customers and internal teams. Ability to maintain positive and constructive relationships internally and externally, even under difficult circumstances + Computer skills: knowledge of Microsoft Office (Word, excel, etc.) + Ability to travel – up to 20% of the time depending on need WHAT WE OFFER: **Competitive medical, dental, and vision benefits, tuition reimbursement program 401(k) match **Paid time off including vacation, personal holidays & paid holidays **Opportunity for advancement **Competitive starting pay \#LI-BC1 Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (Examples: E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN), or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time. _This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job._ _Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status._ At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.