Position Functions:

·        Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.

·        Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.

·        Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.

·        Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.

·        Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.

·        Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.

·        Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.

·        Maintain up-to-date service files, technical bulletins, and department records for shop reference.

·        Provide phone and office coverage, assist with department files, and ensure continuous workflow support.

·        Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.

·        Perform additional duties as assigned to support overall service and parts operations.

·        Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

·        Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.

·        Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.